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Telephone Sales & Telesales Effectiveness

Telephone sales remain an important channel for customer engagement, lead generation, appointment setting, and sales conversion. Effective telesales professionals require strong communication, confidence, persuasion, and customer relationship skills. The Telephone [...]

  • Course ID: SM L066
  • Delivered by London Elite Training

– Course Overview

Telephone sales remain an important channel for customer engagement, lead generation, appointment setting, and sales conversion. Effective telesales professionals require strong communication, confidence, persuasion, and customer relationship skills.

The Telephone Sales & Telesales Effectiveness programme equips participants with practical techniques for customer conversations, sales calls, objection handling, and closing sales professionally over the phone.

– Learning Outcomes

  • Improve professional telephone communication skills
  • Conduct structured sales conversations effectively
  • Build rapport and customer trust over the phone
  • Handle objections and customer concerns confidently
  • Improve lead generation and appointment-setting techniques
  • Strengthen closing and follow-up skills
  • Improve call management and customer engagement
  • Enhance telesales performance and productivity

– Who Should Attend?

  • Telesales Professionals
  • Inside Sales Teams
  • Customer Service Representatives
  • Sales Coordinators
  • Business Development Executives
  • Course Outline
DAY 01
Foundations of Telephone Sales Communication
  • Understanding the role of telesales in business development
  • Building confidence and professionalism over the phone
  • Understanding customer expectations during sales calls
  • Structuring effective telephone sales conversations
  • Voice tone, pacing, and communication clarity techniques
  • Understanding customer personalities and communication styles
  • Telephone etiquette and professional conduct standards
  • Activity: Telephone communication skills workshop
DAY 02
Building Rapport & Customer Engagement Over the Phone
  • Techniques for creating positive first impressions
  • Building customer trust and rapport remotely
  • Active listening and questioning techniques in telesales
  • Managing customer conversations effectively
  • Understanding customer needs and buying motivations
  • Maintaining engagement during sales calls
  • Handling gatekeepers and reaching decision-makers
  • Exercise: Rapport-building role-play session
DAY 03
Prospecting, Lead Generation & Appointment Setting
  • Understanding prospecting and lead generation principles
  • Identifying potential customers and sales opportunities
  • Cold-calling techniques and customer engagement strategies
  • Developing persuasive opening statements and scripts
  • Appointment-setting frameworks and follow-up strategies
  • Managing call objectives and customer interest effectively
  • Recording and tracking customer interactions professionally
  • Activity: Lead generation simulation exercise
DAY 04
Objection Handling & Telephone Closing Techniques
  • Understanding common customer objections in telesales
  • Techniques for reducing resistance and building trust
  • Managing pricing objections and hesitation professionally
  • Negotiation techniques for telephone sales environments
  • Recognising customer buying signals over the phone
  • Closing techniques and gaining customer commitment
  • Confirming agreements and next steps clearly
  • Exercise: Objection-handling and closing role-play
DAY 05
Call Performance Improvement & Customer Retention
  • Measuring telesales performance and KPIs
  • Improving call efficiency and productivity
  • Customer follow-up and retention strategies
  • Building long-term customer relationships remotely
  • Managing customer databases and CRM systems
  • Developing personal telesales improvement plans
  • Final presentation and trainer feedback
  • Programme review and evaluation

Duration

  • 5 Days

In Person (Special Discount for this period only!)

  • £ 4,500
  • 3,950

Online (Special Discount for this period only!)

  • £ 2,300
  • 1,750
  • Global Locations
  • London
  • Dubai
  • Barcelona
  • Paris
  • USA
  • Online
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Corporate groups of 2+ are eligible for a 15% discount. Enquire here

Need personal advice?

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