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Smart Government & Digital Public Sector Transformation

Governments and public sector organisations are embracing digital transformation to improve public services, operational efficiency, transparency, and citizen engagement. Digital technologies and AI are enabling smarter governance and more responsive [...]

  • Course ID: DIGI 015
  • Delivered by London Elite Training

– Course Overview

Governments and public sector organisations are embracing digital transformation to improve public services, operational efficiency, transparency, and citizen engagement. Digital technologies and AI are enabling smarter governance and more responsive public services.

The Smart Government & Digital Public Sector Transformation programme equips participants with practical frameworks for digital governance, public sector innovation, citizen-centric services, and transformation leadership.

– Learning Outcomes

By the end of this programme, participants will be able to:

  • Understand digital transformation in public sector environments
  • Improve citizen engagement and service delivery frameworks
  • Apply smart government and digital governance principles
  • Understand AI applications in public administration and services
  • Strengthen operational efficiency and digital public services
  • Improve governance, transparency, and accountability systems
  • Manage transformation risks and organisational change effectively
  • Develop public sector transformation action plans

– Who Should Attend?

  • Government Leaders
  • Public Sector Managers
  • Policy Professionals
  • Transformation Teams
  • Operational Leaders
  • Smart City Professionals
  • Course Outline
DAY 01
Foundations of Smart Government & Public Sector Transformation
  • Understanding digital government and public sector innovation
  • Emerging technologies in public administration
  • Citizen expectations and digital public services
  • Smart governance and operational transformation frameworks
  • Activity: Public sector digital maturity assessment
DAY 02
Citizen-Centric Service Design & Digital Engagement
  • Designing citizen-focused digital services
  • Digital communication and public engagement strategies
  • Data-driven public service delivery and analytics
  • Building trust and transparency in digital government systems
  • Exercise: Citizen experience mapping workshop
DAY 03
AI, Automation & Public Sector Operations
  • AI applications in public administration and operations
  • Intelligent automation and service optimisation frameworks
  • Smart infrastructure and digital public systems
  • Operational efficiency and workforce transformation
  • Activity: Smart government innovation workshop
DAY 04
Governance, Cybersecurity & Risk Management
  • Public sector governance and compliance frameworks
  • Cybersecurity and digital risk management in government systems
  • Ethical considerations and responsible AI implementation
  • Managing transformation risks and operational resilience
  • Exercise: Governance and cyber risk simulation
DAY 05
Strategic Public Sector Transformation Planning
  • Developing smart government transformation roadmaps
  • Innovation leadership and sustainable public sector growth
  • Future trends in digital governance and AI-enabled public services
  • Final presentation and trainer feedback

Duration

  • 5 Days

In Person (Special Discount for this period only!)

  • £ 4,500
  • 3,950

Online (Special Discount for this period only!)

  • £ 2,300
  • 1,750
  • Global Locations
  • London
  • Dubai
  • Barcelona
  • Paris
  • USA
  • Online
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Corporate groups of 2+ are eligible for a 15% discount. Enquire here

Need personal advice?

Speak with a course consultant to see if this programme fits your career goals.

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