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Problem Solving & Decision-Making for Managers

Managers are expected to make effective decisions, solve operational challenges, manage risks, and respond quickly to changing business conditions. Strong problem-solving and decision-making skills improve organisational performance, strengthen leadership effectiveness, [...]

  • Course ID: ML 006
  • Delivered by London Elite Training

– Course Overview

Managers are expected to make effective decisions, solve operational challenges, manage risks, and respond quickly to changing business conditions. Strong problem-solving and decision-making skills improve organisational performance, strengthen leadership effectiveness, and support better business outcomes.

The Problem Solving & Decision-Making for Managers programme equips participants with practical tools, analytical techniques, and structured frameworks to identify problems, evaluate solutions, manage uncertainty, and make confident decisions in workplace environments.

– Learning Outcomes

By the end of this programme, participants will be able to:

  • Understand structured approaches to workplace problem-solving
  • Apply decision-making models and analytical thinking techniques
  • Identify root causes of operational and business challenges
  • Evaluate risks, opportunities, and alternative solutions effectively
  • Improve critical thinking and judgement capabilities
  • Strengthen collaboration and team-based problem-solving approaches
  • Make informed and timely management decisions confidently
  • Develop practical action plans for workplace problem resolution

– Who Should Attend?

  • Managers and Supervisors
  • Team Leaders
  • Operations Professionals
  • Department Coordinators
  • Project Managers
  • Professionals responsible for workplace decision-making
  • Course Outline
DAY 01
Foundations of Problem Solving & Decision-Making
  • Understanding workplace problems and management challenges
  • Types of organisational problems and operational risks
  • Leadership responsibilities in decision-making environments
  • Structured problem-solving frameworks and methodologies
  • Decision-making styles and behavioural influences
  • Introduction to critical thinking and analytical reasoning
  • Workshop: Workplace problem identification exercise
DAY 02
Root Cause Analysis & Analytical Techniques
  • Identifying symptoms versus root causes of problems
  • Root cause analysis techniques and diagnostic frameworks
  • Data collection and evidence-based problem assessment
  • SWOT analysis and operational review techniques
  • Brainstorming, creativity, and collaborative problem-solving approaches
  • Prioritising issues and determining organisational impact
  • Exercise: Root cause analysis case study
DAY 03
Decision-Making Models & Strategic Thinking
  • Structured decision-making models and frameworks
  • Evaluating alternatives and solution options effectively
  • Risk analysis and opportunity assessment techniques
  • Strategic thinking and long-term decision implications
  • Ethical considerations in workplace decision-making
  • Managing uncertainty and incomplete information
  • Workshop: Decision-making simulation activity
DAY 04
Team Problem Solving & Operational Challenges
  • Collaborative problem-solving within teams and departments
  • Managing conflict and differing viewpoints during decision processes
  • Communication techniques for problem-solving discussions
  • Operational problem management and process improvement
  • Managing time-sensitive and high-pressure decisions
  • Encouraging accountability and solution ownership
  • Exercise: Team-based operational problem-solving workshop
DAY 05
Building a Problem-Solving Leadership Culture
  • Developing proactive and solution-focused workplace cultures
  • Continuous improvement and organisational learning principles
  • Monitoring decisions and evaluating outcomes effectively
  • Personal leadership development and decision-making confidence
  • Creating workplace action plans for ongoing improvement
  • Final group activity and management reflection exercise
  • Programme review and evaluation

Duration

  • 5 Days

In Person (Special Discount for this period only!)

  • £ 4,500
  • 3,950

Online (Special Discount for this period only!)

  • £ 2,300
  • 1,750
  • Global Locations
  • London
  • Dubai
  • Barcelona
  • Paris
  • USA
  • Online
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Corporate groups of 2+ are eligible for a 15% discount. Enquire here

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