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Leadership for Operational Excellence & Business Improvement

Operational excellence requires leaders who can improve efficiency, optimise processes, strengthen performance, manage change, and build cultures focused on continuous improvement and accountability. Organisations that prioritise operational excellence achieve greater [...]

  • Course ID: ML 020
  • Delivered by London Elite Training

– Course Overview

Operational excellence requires leaders who can improve efficiency, optimise processes, strengthen performance, manage change, and build cultures focused on continuous improvement and accountability. Organisations that prioritise operational excellence achieve greater productivity, customer satisfaction, and long-term business success.

The Leadership for Operational Excellence & Business Improvement programme equips participants with practical leadership strategies, process improvement frameworks, operational management techniques, and performance enhancement approaches required to drive sustainable organisational improvement.

– Learning Outcomes

By the end of this programme, participants will be able to:

  • Understand operational excellence and continuous improvement principles
  • Improve leadership effectiveness in operational environments
  • Apply process improvement and productivity enhancement techniques
  • Strengthen performance management and accountability capabilities
  • Improve problem-solving and decision-making in business operations
  • Lead teams effectively through operational challenges and change initiatives
  • Build high-performance and improvement-focused workplace cultures
  • Develop practical operational improvement and leadership action plans

– Who Should Attend?

  • Operations Managers
  • Supervisors and Team Leaders
  • Department Heads
  • Process Improvement Professionals
  • Project Leaders
  • Professionals responsible for operational performance and efficiency
  • Course Outline
DAY 01
Foundations of Operational Excellence
  • Understanding operational excellence and business improvement principles
  • Leadership responsibilities in operational performance management
  • Characteristics of high-performing operational environments
  • Productivity, efficiency, and quality management fundamentals
  • Continuous improvement methodologies and workplace applications
  • Assessing operational strengths and performance gaps
  • Workshop: Operational effectiveness assessment exercise
DAY 02
Process Improvement & Operational Efficiency
  • Process mapping and workflow optimisation techniques
  • Identifying operational inefficiencies and improvement opportunities
  • Lean thinking and waste reduction principles
  • Resource management and operational planning approaches
  • Performance measurement and productivity monitoring frameworks
  • Managing operational priorities and workplace demands effectively
  • Exercise: Process improvement workshop
DAY 03
Problem Solving, Decision-Making & Risk Management
  • Operational problem-solving and analytical thinking techniques
  • Structured decision-making frameworks for leaders
  • Managing operational risks and workplace challenges
  • Root cause analysis and corrective action planning
  • Building adaptability and resilience in operational environments
  • Innovation and continuous improvement strategies
  • Workshop: Operational problem-solving simulation exercise
DAY 04
Leadership, Accountability & Team Performance
  • Leadership communication and operational coordination techniques
  • Building accountability and ownership within operational teams
  • Motivation, engagement, and workforce productivity principles
  • Delegation and performance management approaches
  • Managing conflict and operational pressure professionally
  • Coaching employees for improved operational performance
  • Exercise: Operational leadership case study
DAY 05
Building Sustainable Operational Excellence Cultures
  • Embedding continuous improvement into organisational culture
  • Strategic alignment between operations and organisational objectives
  • Leadership resilience and long-term operational growth strategies
  • Developing operational improvement action plans
  • Final group presentation and operational review exercise
  • Programme review and evaluation

Duration

  • 5 Days

In Person (Special Discount for this period only!)

  • £ 4,500
  • 3,950

Online (Special Discount for this period only!)

  • £ 2,300
  • 1,750
  • Global Locations
  • London
  • Dubai
  • Barcelona
  • Paris
  • USA
  • Online
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Corporate groups of 2+ are eligible for a 15% discount. Enquire here

Need personal advice?

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