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Emotional Intelligence for Leaders & Managers

Emotional intelligence is one of the most important leadership capabilities in modern organisations. Leaders who understand emotions, manage relationships effectively, communicate with empathy, and remain composed under pressure are better [...]

  • Course ID: ML 005
  • Delivered by London Elite Training

– Course Overview

Emotional intelligence is one of the most important leadership capabilities in modern organisations. Leaders who understand emotions, manage relationships effectively, communicate with empathy, and remain composed under pressure are better equipped to lead teams, manage conflict, and build high-performing workplaces.

The Emotional Intelligence for Leaders & Managers programme equips participants with practical emotional intelligence frameworks to strengthen leadership effectiveness, communication, resilience, teamwork, and workplace relationships.

– Learning Outcomes

By the end of this programme, participants will be able to:

  • Understand the principles and components of emotional intelligence
  • Improve self-awareness and emotional self-management capabilities
  • Strengthen interpersonal communication and workplace relationships
  • Apply empathy and emotional understanding within leadership situations
  • Manage workplace conflict and emotional pressure more effectively
  • Improve resilience, adaptability, and leadership confidence
  • Strengthen team collaboration and employee engagement approaches
  • Develop emotional intelligence improvement and leadership action plans

– Who Should Attend?

  • Managers and Supervisors
  • Team Leaders
  • HR Professionals
  • Customer-Facing Leaders
  • Department Heads
  • Professionals seeking stronger leadership and interpersonal effectiveness
  • Course Outline
DAY 01
Foundations of Emotional Intelligence
  • Defining emotional intelligence and leadership effectiveness
  • Understanding the components of emotional intelligence
  • Self-awareness and recognising emotional triggers
  • Emotional behaviour and workplace impact
  • Leadership styles and emotional intelligence connections
  • Assessing emotional strengths and development areas
  • Workshop: Emotional intelligence self-assessment exercise
DAY 02
Self-Management & Emotional Control
  • Managing emotions under pressure and workplace stress
  • Emotional regulation and professional behaviour techniques
  • Building resilience and maintaining composure during challenges
  • Managing reactions, frustration, and workplace tension
  • Confidence-building and positive mindset strategies
  • Developing adaptability and emotional discipline
  • Exercise: Emotional self-management simulation activities
DAY 03
Empathy, Communication & Workplace Relationships
  • Understanding empathy and emotional awareness in leadership
  • Active listening and relationship-building techniques
  • Building trust and psychological safety within teams
  • Emotional intelligence in workplace communication
  • Managing difficult conversations with empathy and professionalism
  • Improving collaboration and team relationships
  • Workshop: Empathy and communication role-play exercises
DAY 04
Conflict Management & Leadership Influence
  • Emotional intelligence in conflict resolution and negotiation
  • Understanding workplace behaviour and interpersonal dynamics
  • Managing challenging personalities and emotional reactions
  • Leadership influence and relationship management strategies
  • Building positive workplace cultures and engagement
  • Encouraging motivation and emotional commitment within teams
  • Exercise: Conflict management case study workshop
DAY 05
Emotional Intelligence & Leadership Development
  • Applying emotional intelligence in leadership decision-making
  • Developing emotionally intelligent workplace cultures
  • Continuous improvement and self-development strategies
  • Creating personal emotional intelligence growth plans
  • Leadership presence, influence, and professional credibility
  • Final group activity and leadership reflection exercise
  • Programme review and evaluation

Duration

  • 5 Days

In Person (Special Discount for this period only!)

  • £ 4,500
  • 3,950

Online (Special Discount for this period only!)

  • £ 2,300
  • 1,750
  • Global Locations
  • London
  • Dubai
  • Barcelona
  • Paris
  • USA
  • Online
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Corporate groups of 2+ are eligible for a 15% discount. Enquire here

Need personal advice?

Speak with a course consultant to see if this programme fits your career goals.

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