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Conflict Resolution & Negotiation Skills for Leaders

Conflict is a natural part of workplace environments, particularly where teams, departments, priorities, and personalities interact under pressure. Effective leaders must know how to manage disagreements professionally, negotiate effectively, maintain [...]

  • Course ID: ML 009
  • Delivered by London Elite Training

– Course Overview

Conflict is a natural part of workplace environments, particularly where teams, departments, priorities, and personalities interact under pressure. Effective leaders must know how to manage disagreements professionally, negotiate effectively, maintain relationships, and create collaborative solutions.

The Conflict Resolution & Negotiation Skills for Leaders programme equips participants with practical negotiation frameworks, communication strategies, emotional intelligence techniques, and conflict management approaches that strengthen leadership effectiveness and workplace relationships.

– Learning Outcomes

By the end of this programme, participants will be able to:

  • Understand the causes and impact of workplace conflict
  • Apply structured conflict resolution and negotiation techniques
  • Improve communication during difficult workplace conversations
  • Strengthen emotional intelligence and relationship management capabilities
  • Manage disagreements professionally and constructively
  • Apply negotiation frameworks to workplace and business situations
  • Build collaborative solutions and maintain positive relationships
  • Develop personal conflict management and negotiation improvement plans

– Who Should Attend?

  • Managers and Supervisors
  • Team Leaders
  • HR Professionals
  • Operations Managers
  • Project Leaders
  • Professionals responsible for workplace collaboration and negotiation
  • Course Outline
DAY 01
Understanding Conflict & Workplace Behaviour
  • Defining workplace conflict and organisational impact
  • Common causes of workplace disagreements and tension
  • Behavioural styles and emotional reactions during conflict
  • Leadership responsibilities in conflict situations
  • Emotional intelligence and communication awareness
  • Understanding personal conflict management styles
  • Workshop: Conflict management self-assessment exercise
DAY 02
Communication & Difficult Conversations
  • Communication principles during conflict situations
  • Active listening and questioning techniques for resolution
  • Managing emotions and maintaining professionalism under pressure
  • Difficult conversation frameworks and de-escalation techniques
  • Building trust and psychological safety in discussions
  • Avoiding communication breakdowns and misunderstandings
  • Exercise: Difficult conversation role-play activities
DAY 03
Negotiation Principles & Influence Strategies
  • Foundations of negotiation and workplace influence
  • Negotiation styles and behavioural approaches
  • Preparing for negotiations and understanding stakeholder interests
  • Persuasion and influencing techniques for leaders
  • Managing objections and resistance effectively
  • Building win-win outcomes and collaborative agreements
  • Workshop: Negotiation simulation exercise
DAY 04
Conflict Resolution Frameworks & Team Collaboration
  • Structured conflict resolution methodologies
  • Mediation techniques and collaborative problem-solving approaches
  • Managing team conflict and interpersonal disagreements
  • Cross-functional collaboration and relationship management
  • Decision-making during high-pressure situations
  • Maintaining morale and productivity during workplace disputes
  • Exercise: Team conflict resolution case study
DAY 05
Building Positive Workplace Relationships & Leadership Influence
  • Building respectful and collaborative workplace cultures
  • Leadership credibility and relationship management principles
  • Preventing recurring workplace conflict proactively
  • Continuous improvement and communication effectiveness
  • Creating personal conflict resolution and negotiation action plans
  • Final workshop and leadership reflection exercise
  • Programme review and evaluation

Duration

  • 5 Days

In Person (Special Discount for this period only!)

  • £ 4,500
  • 3,950

Online (Special Discount for this period only!)

  • £ 2,300
  • 1,750
  • Global Locations
  • London
  • Dubai
  • Barcelona
  • Paris
  • USA
  • Online
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Corporate groups of 2+ are eligible for a 15% discount. Enquire here

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