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Communication, Negotiation & Influencing Skills

Strong communication and influencing skills are essential for building professional relationships, negotiating effectively, resolving conflict, and achieving organisational objectives. Professionals who can communicate persuasively and negotiate strategically are better positioned [...]

  • Course ID: CPR 011
  • Delivered by London Elite Training

– Course Overview

Strong communication and influencing skills are essential for building professional relationships, negotiating effectively, resolving conflict, and achieving organisational objectives. Professionals who can communicate persuasively and negotiate strategically are better positioned to influence outcomes, strengthen collaboration, and improve workplace performance.

The Communication, Negotiation & Influencing Skills programme equips participants with practical negotiation frameworks, communication influence techniques, persuasion strategies, and interpersonal engagement approaches required for successful professional interactions.

– Learning Outcomes

By the end of this programme, participants will be able to:

  • Understand communication, negotiation, and influencing principles
  • Improve interpersonal communication and persuasion effectiveness
  • Apply negotiation frameworks and communication strategies confidently
  • Strengthen stakeholder engagement and relationship management capabilities
  • Improve conflict management and problem-solving communication approaches
  • Enhance professional influence and communication credibility
  • Manage difficult discussions and negotiation pressure effectively
  • Develop practical communication and negotiation improvement plans

– Who Should Attend?

  • Managers and Supervisors
  • Sales and Business Development Professionals
  • Team Leaders and Coordinators
  • Customer-Facing Professionals
  • Project and Operations Personnel
  • Professionals involved in negotiation and stakeholder engagement activities
  • Course Outline
DAY 01
Foundations of Communication & Influence
  • Understanding communication and influencing principles
  • Communication styles and behavioural awareness techniques
  • Building professional credibility and communication confidence
  • Verbal and non-verbal communication effectiveness
  • Influence, persuasion, and relationship-building fundamentals
  • Identifying communication barriers and misunderstanding risks
  • Workshop: Communication and influence assessment exercise
DAY 02
Negotiation Fundamentals & Communication Strategy
  • Understanding negotiation processes and negotiation psychology
  • Planning negotiations and defining communication objectives
  • Stakeholder analysis and communication preparation techniques
  • Active listening and questioning strategies in negotiations
  • Managing expectations and communication positioning effectively
  • Building trust and collaborative negotiation environments
  • Exercise: Negotiation planning workshop
DAY 03
Persuasion, Influence & Stakeholder Engagement
  • Persuasive communication and influencing frameworks
  • Building rapport and stakeholder engagement effectiveness
  • Communication adaptability and audience-focused messaging techniques
  • Emotional intelligence and communication awareness principles
  • Managing resistance and communication objections professionally
  • Ethical influence and communication accountability approaches
  • Workshop: Persuasion and influencing simulation exercise
DAY 04
Difficult Conversations & Conflict Negotiation
  • Managing difficult conversations and communication tension professionally
  • Conflict resolution and negotiation problem-solving techniques
  • Communication under pressure and emotional control strategies
  • Negotiating win-win outcomes and maintaining relationships
  • Handling disagreement and maintaining communication professionalism
  • Communication recovery and trust rebuilding approaches
  • Exercise: Conflict negotiation role-play workshop
DAY 05
Advanced Negotiation & Communication Development
  • Strategic negotiation and communication influence integration
  • Leadership communication and negotiation effectiveness principles
  • Building long-term communication and negotiation confidence
  • Developing personal communication and negotiation action plans
  • Final negotiation simulation and communication assessment
  • Peer review and professional feedback session
  • Programme evaluation and final review

Duration

  • 5 Days

In Person (Special Discount for this period only!)

  • £ 4,500
  • 3,950

Online (Special Discount for this period only!)

  • £ 2,300
  • 1,750
  • Global Locations
  • London
  • Dubai
  • Barcelona
  • Paris
  • USA
  • Online
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Corporate groups of 2+ are eligible for a 15% discount. Enquire here

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